Privacy Policy Social Vibe Co
51 230 836 818
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We respect your privacy and are committed to protecting your personal information.
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Whenever we collect, hold, use, disclose, or otherwise deal with personal information, we are bound by Australia's national privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose personal information so that you can be confident about how your information is managed.
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This policy applies to:
this website; and
all products and services offered by Social Vibe, including social media management, content strategy, content shoot production, coaching, and courses.
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By visiting or using this website, you agree to this Privacy Policy and consent to our collection, use, and disclosure of your personal information in accordance with it.
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This website is owned and operated by Social Vibe and may be accessed in Australia and overseas.
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What is Personal Information?
Personal Information is information that identifies you or could reasonably identify you. This includes, for example, your name, email address, phone number, business name, social media handles, and any other information you provide to us.
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Why We Collect Personal Information
We collect personal information to carry out our business activities, including to:
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provide our services to you, including social media management, content strategy, content shoot production, and coaching;
respond to enquiries and requests;
book and manage consult calls;
administer coaching programs;
manage client onboarding, subscriptions, and purchases;
operate and improve our website;
send updates, insights, and marketing communications; and
comply with legal and regulatory obligations.
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We generally collect personal information directly from you, including when you:
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submit an enquiry or form on our website;
book a consult call via wix or calendly
subscribe to our mailing list or a resource;
purchase a product or service, or join our courses;
communicate with us by email, phone, or social media, including DM keyword triggers; or
interact with our website.
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You are not required to provide personal information. However, if you choose not to, we may be unable to provide certain products, services, or information.
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Use and Disclosure
Your personal information is used only for the purpose for which it was collected and for directly related purposes.
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By providing your personal information, you consent to us contacting you by email, phone, or text message to:
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deliver our products and services;
respond to enquiries; and
provide information about offerings you may be interested in.
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You may opt out of marketing communications at any time using the unsubscribe link or by contacting us. This is in line with our obligations under the Spam Act 2003 (Cth).
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We may also use or disclose your personal information where:
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you have consented (expressly or impliedly);
required or permitted by law; or
necessary to protect our rights or prevent unlawful or harmful conduct.
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Sharing Your Personal Information
We do not sell, rent, or trade your personal information.
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We may disclose personal information to trusted third-party service providers who perform services on our behalf, including:
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website hosting and IT providers;
payment processors stripe, xero, paypal
booking software wix, google workspace, calendly, zoom
marketing and email platforms [insert, e.g. Flodesk/Mailchimp];
data storage providers google workspace, notion, claude
analytics and advertising platforms; and
professional advisers, such as our accountant.
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These providers are only given access to the information necessary to perform their services and are required to maintain confidentiality.
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Some of these providers may be located overseas. While we take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with Australian privacy standards, we cannot guarantee this.
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By providing your personal information, you consent to its disclosure and storage outside Australia.
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We may also disclose personal information where required or permitted by law, including to regulatory or law enforcement bodies.
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Cookies, Pixels, and Analytics
Our website uses cookies, pixels, and similar technologies to:
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analyse website traffic;
improve user experience;
provide social sharing features; and
deliver relevant advertising through third-party platforms such as Google and Meta.
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Cookies do not access personal information stored on your device.
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Most browsers automatically accept cookies, but you can modify your settings to decline them. This may affect website functionality.
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We may also use tracking technologies such as web beacons in emails and on our website to understand engagement. These do not collect personal information.
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Marketing
We may send you marketing communications, newsletters, or updates about our services, offerings, or insights that may be of interest.
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You can opt out at any time. Even if you opt out, we may still send essential transactional or service-related communications, such as booking confirmations or client updates.
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Where Your Information is Stored
Personal information may be stored and processed in Australia and in other countries where we or our service providers operate.
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We take reasonable steps to protect personal information regardless of where it is stored. However, some jurisdictions may not provide the same level of privacy protection as Australia.
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By using this website or providing personal information, you consent to this transfer and storage.
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Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
We use industry-standard security measures, including secure servers, access controls, and password protection.
However, no system is completely secure. You acknowledge that transmission of information over the internet carries inherent risks.
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Links to Other Websites
Our website may contain links to third-party websites, including social media platforms.
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We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.
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This Privacy Policy applies only to information collected by us.
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Access and Correction
You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete, or out of date.
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If your information has been disclosed to a third party, we will take reasonable steps to notify them of any corrections.
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Contacting Us About Privacy
If you have questions, concerns, or believe we have breached the Privacy Act or the Australian Privacy Principles, please contact:
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Privacy Officer Social Vibe Email: admin@socialvibe.au
We will respond promptly and work with you to resolve any concerns. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
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Changes to This Policy
We may update this Privacy Policy from time to time.
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Any changes take effect immediately upon publication on this website. You should review this policy periodically.